My firm’s social media activities went dark during the second half of 2016 as I spent most of that time engaged in the political process. Suffice it to say the experiences and new friendships formed during that time were rewarding and invigorating.
I am now back in the saddle. Keep an eye out for the upcoming launch of my firm’s updated website. I make a point of staying abreast of developments in the law and developments affecting the practice of law and will be sharing items of interest here and on Facebook and Twitter.
From the earliest days of my career I have believed clients deserve value on top of the best representation we lawyers have to offer. Now, clients expect value. An article I read last week referenced a recent survey of more than 70,000 consumers. The survey yielded a big surprise: customer satisfaction is a weak predictor of long-term loyalty. The take away was that lawyers must provide quality representation in ways that make the client’s experience effortless. That’s no small order, especially in litigation matters. But–ready or not–that is the new reality.
Another recent study involving more than 800 law firms and corporations revealed that more than half of the firms and sixty percent of companies already use “alternative legal service providers” to lower fees and costs and to access special skills. The message again is that lawyers must provide value, even if that means bringing in an outsider.
Whether you are a potential client looking for experience and value or a lawyer looking to create value by bringing in specialized knowledge, let’s talk. I’m here to help.